Busy days, few finished jobs.
Kestrel Energy maintains wind, gas and grid assets across the UK with 900 field engineers. Engineers drove long distances, waited for parts and paperwork, and one visit in five ended without a fix.
- 3.1jobs per engineer per day
- 22%of visits needed a second trip
- +15%recordable safety incidents in two years
Earlier efficiency drives had been run from head office and were seen on the ground as pressure to cut corners. Engineers were skeptical, and the safety record made the board wary of anything that looked like speeding up.
The program had to raise productivity and improve safety at the same time — or it would not get past the unions or the board.
Built in the van, not in head office.
We started by riding along with engineers, then designed every change with a working group of 30 engineers, supervisors and safety reps.
- 01
Ride along
Our team shadowed 40 full shifts across six regions and logged where every hour went — 27% of it was waiting.
- 02
Schedule smarter
Skills-based routing, pre-packed parts kits and two-hour arrival windows put the right engineer at the right asset with what they need.
- 03
Build safety in
A digital permit-to-work and a five-minute pre-job check replaced paper forms, so safety steps became faster to follow, not slower.