Operations

An organization built to carry the strategy.

We design the organization, coach the leaders and fix the hiring and retention problems that hold your strategy back.

  • Duration6–10 weeks
  • Team2–4 consultants + executive coaches
  • InvestmentFrom $18,000
  • Regretted attrition−40% in 18 months
Overview

Structure, leaders, culture — in that order.

A good strategy fails quickly in an organization with blurred roles and tired leaders. We fix decision rights and reporting lines first, then invest in the people who have to make them work.

We begin with interviews, an engagement pulse and a review of your structure, spans and costs. That shows where decisions get stuck, where managers are overloaded and why good people leave.

From there we redesign the organization with your leadership team, coach the executives who will lead it and put simple people processes in place — hiring, reviews and succession — that managers actually use.

Typical triggers

  • The company has doubled in size and the structure has not kept up
  • Key people are leaving faster than you can replace them
  • A merger has left two cultures and two ways of working
What’s included

What your people get from it.

  • Organization diagnostic Spans, layers, decision rights and people costs compared with peers.
  • Engagement pulse A 15-question survey and focus groups to hear what employees really think.
  • Target organization design Structure, roles and decision rights built around the strategy.
  • Executive coaching One-to-one coaching for up to eight leaders over six months.
  • Talent and succession review Who is ready now, who is ready soon and where you need to hire.
  • People process toolkit Simple templates for hiring, reviews, promotions and onboarding.
Our process

Four stages, people first.

  1. Listen

    Weeks 1–2

    Interviews, an engagement pulse and a review of your structure and people data.

    Deliverable: Organization diagnostic
  2. Design

    Weeks 3–5

    Workshops with the leadership team to agree the target structure and decision rights.

    Deliverable: Target organization
  3. Prepare leaders

    Weeks 6–8

    Role briefings, coaching kick-offs and a talent review for every key position.

    Deliverable: Talent & succession map
  4. Transition

    Weeks 9–10

    A communication plan and a staged move to the new structure, with a 90-day check-in.

    Deliverable: Transition plan
Engagement options

Pick the depth you need.

Org Check

A fast, fact-based view of what is holding your teams back.

$18,000 fixed · 3 weeks
  • Interviews & pulse survey
  • Spans & layers analysis
  • Findings workshop
Choose Org Check

Leadership Coaching

One-to-one coaching with a certified executive coach.

$4,800 per leader · 6 months
  • 12 coaching sessions
  • 360° feedback
  • Quarterly progress review
Choose Leadership Coaching

Prices exclude VAT and travel. Coaching for teams of five or more leaders is billed at a 15% discount.

FAQ

Questions HR leaders usually ask.

Do you replace our HR team?
No. We work alongside your HR leaders and leave them with the tools and data to keep running the new processes. Most projects include two or three of your HR people full-time.
How do you keep the survey confidential?
Responses are anonymous and reported only for groups of eight people or more. We never share individual comments with management.
Can you help after a merger?
Yes. Post-merger integration is about a third of our people work. We map both cultures, agree a shared operating model and track how people experience the change.
Who are the coaches?
Former executives and certified coaches with at least ten years of leadership experience. You meet two candidates per leader and choose the one who fits.
Request a proposal

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