A warning notice and a fixed date.
Novacore runs 22 outpatient clinics across the Midlands. A routine inspection found incomplete patient records and inconsistent consent at nine of them, and the regulator issued a warning notice with a re-inspection due in 120 days.
- 9of 22 clinics with findings
- 120days to re-inspection
- 38%of sampled records incomplete
Each clinic had grown its own way of recording consent, and head office had no reliable view of which practices were compliant. Clinical staff were already stretched, and a remediation plan that took them away from patients would not survive the first month.
The board needed a plan the regulator would believe, evidence it could check, and a way to keep the fixes in place after the inspectors left.
Clinic by clinic, week by week.
Our legal and regulatory team worked alongside Novacore's medical director and practice managers, with a weekly call to the regulator's case officer.
- 01
Map every gap
We audited 1,400 patient records across all 22 clinics and ranked each finding by patient risk, not by clinic.
- 02
Fix consent once
We wrote one consent protocol for the whole group, trained 310 staff in short sessions and built the checks into the booking system.
- 03
Prove it weekly
Every Friday the regulator received an evidence pack showing records sampled, gaps closed and spot checks passed.